TaylorSense Support

Escalate Ticket

Canned Responses

Getting Started

How to install the Taylorsense App?

How to create an account?

How to log into the App?

How to link a sensor?

Is my phone compatible with the App?

Why do I need an account?

How to recover your password?

Does the Taylorsense app support tablets?

Using the App

How to use the graph pages?

How to change your notification settings?

Why am I not receiving notifications?

How to change between Fahrenheit and Celsius?

What do my alert states mean?

What are Impact Alerts and how do they work?

Sensor Info

How accurate are the sensors?

Why is my data missing?

How do I change my battery?

How does my sensor work?

How does the sensor work when the 1/4in jack is plugged in?

Does my sensor change the sound of my guitar?

How does Bluetooth work?

My sensor won't connect?

How do I know if my sensor is working?

How many sensors does the App support?

How do I RMA my sensor?

Common Questions

Why do I need an account?

Why am I not receiving notifications?

How do I change between Fahrenheit and Celsius?

How to recover your password?

What do my alert states mean?

What are Impact Alerts and how do they work?

How do I RMA my sensor?

How is my Data stored?

iOS Specific Notes

When is my sensor connected to the App?

How do I download the App?

Do I need to leave the App open?

How do I install the App on an iPad?

What permissions do I need enabled?

How to download songs from the previous version of the app?

Android Specific Notes

When is my sensor connected to the App?

Do I need to leave the App open?

How do I download the App?

Why is location permission required?

Why do you want battery optimizations off?

Remote Monitoring

How does remote monitoring work?

How do I view my data remotely?

How does the app work with multiple phones?

Why am I not receiving notifications?

Dec 5, 2019

Check that the phone has a reliable internet connection
Check that the guitar’s notifications are enabled from the setting menu
Check that the sensor’s battery is not dead
Check that Bluetooth is enabled
Check that from the iOS Settings app, under the TaylorSense app, notification permissions are enabled